BMW Auto Repairs and Maintenance in Fenton

Top notch and hats off to Muffler and Go! I have had Muffler and Go do several repairs on my vehicles over the last ten years. After my recent auto saga, I am compelled to speak out on their behalf. I don't often quote Bible verses in online reviews, but today I'm going to say that "we know that in all things, God works together for the good of those who love him, who have been called according to his purpose," (Romans 8.28). A year ago, I had another shop put on a new muffler. The muffler failed within 6 months. The other shop (Tuffy) has jerked me around since April, constantly saying the right part isn't available, the manager isn't in and will call back tomorrow, the muffler isn't leaking exhaust and won't pose a problem, etc. This week, I finally couldn't take the deafening sound or the reek of exhaust fumes from the obviously leaking and broken muffler. So, I brought my car to Muffler and Go. Within 24 hours, despite being extraordinarily busy, they had my car on the hoist and told me the muffler had rusted right through, amongst other things. Being that their work was being called out by another shop, Tuffy suddenly decided to honor the year warranty and the manager was suddenly available to call me back after three months of being told he's not available, part isn't available, etc. Not only that, they claimed they had the part sitting on their shelf for three months, waiting for me to return! Yet, they had told me each time I called that the part was still not available! Ready to take my car from this shop back to Tuffy, and being concerned about the type of botched job they would do this time, I hesitantly rode over to Muffler and Go to get my car, wishing I could just afford to have them do the work right. Little did I know, God was already at work to provide what I needed! Someone on staff had made a major mistake that day, and put my car on the hoist for repair instead of the other SUV waiting for the same repair. That's a costly mistake for a shop to make! Never have I had a shop own an error, especially not such a costly error! They were ready for me to walk out without charging me! This is integrity at its highest; in an auto shop, no less. Who owns their mistakes this well in this world? The guys at Muffler and Go! I proceeded to ask Tuffy for the allegedly improved, higher quality muffler they were going to put on so that I could at least give that to Muffler and Go. Tuffy did agree to that, but wouldn't you know it, it turns out they would have put on the same, low quality, generic, cheap muffler they had started with. They would have left me in this same scenario another six months from now! Long story short, Chris at Muffler and Go is a man of his word, who stands behind the work his shop does, corrects errors in an honorable way, and provides top notch customer service. I will never take my car to another shop for these types of repairs again. Thank you, Chris and team, for blessing me with a job well done in a season of pain and stress in my own life. You guys blessed me more than I can express today. Thanks, also, be to God for working things together for my good today (and always). Thanks to the shop staff for being honest and willing to face the consequences of an error, and turn it to something so very good. Peace of Christ and abundant blessings be with each of you.